HPN COVID-19 Information Resources and Member Exchange

Virtual Peer Exchange, October 16th, 2020

• Agenda
• Recording (code: 9T+XUG=@ )

Virtual Peer Exchange, September 8th 2020

• Agenda
• Recording (code: VUlS%9?8 )
• The Community Builders Virtual STEM Programs
• Jamboree Virtual Tutoring and Afterschool Program
• Notes

Virtual Peer Exchange, July 27th, 2020

• Agenda
• Recording (code: !5eNrg&h )
• Notes

Virtual Peer Exchange, May 11th 2020

• Agenda
• Call Notes
• Call Recording (Access code: 2K=6!20Z)  
• Poll Results

Virtual Peer Exchange, April 14^th 2020

• Agenda
• Call Notes
• Call Recording (Access code: s1!BC.6.) 
• Poll Results

Virtual Peer Exchange, March 26th 2020:

• Resident Services, 3/26/20
• Agenda
  
• Call Notes
• Call Recording
• Poll Results

 General Resident Services Operating Guidance/ Needs Assessments  

• Mercy Housing – COVID-19 Resident Services Operational Guidance (updated 4.13.20). This guide includes information on resident and staff communication, wearing masks, handling a death at a property, assistance with applications or benefits acquisition, food distribution, cleaning protocols, etc.
• CommonBond Communities – Virtual Programming Procedure for Staff during COVID-19. This document includes information on enrolling new participants, using volunteers, and maintaining boundaries.
• CommonBond Communities – Resident Needs Assessment Guide (Chart Version)
• CommonBond Communities – Resident Needs Assessment Guide (List Version)  
• MidPen Housing – Memo on Handling Rent Collection, Evictions & Increases during COVID-19
  
• The Community Builders - Coronavirus Operations Protocol

Rental Assistance Funds/Eviction Prevention Programs

• Capitol Hill Housing – Rental Assistance Program Standard Operating Procedure
  
• Capitol Hill Housing – Application for COVID-19 Rental Assistance and Affidavit of No Change
• The Housing Partnership – Emergency Rental Assistance Program Overview
• The Housing Partnership – Emergency Rental Assistance Program Policy and Guidelines
• The Housing Partnership – Emergency Rental Assistance Program Contract
• The Housing Partnership – Emergency Rental Assistance Program Flowchart
• HDC MidAtlantic – Hope and Opportunity Fund Overview
• HDC MidAtlantic – Hope and Opportunity Fund Resident Application
• HDC MidAtlantic – Eviction Prevention Program Description
• HDC MidAtlantic – Eviction Prevention Protocol and Checklist
• HDC MidAtlantic – Eviction Prevention Program Enrollment Form
• MidPen Housing – Resident Resiliency Fund Overview
  
• MidPen Housing – Resident Resiliency Fund Guidelines
• MidPen Housing – Resident Resiliency Fund Application and FAQs
• MidPen Housing – Resident Resiliency Fund Process Workflow

 Confirmed or Suspected COVID-19 Staff/Resident Cases: Policies and Notices

• MidPen Housing – Employee Response Protocol
• MidPen Housing – Resident Response Protocol
• CommonBond Communities - Known COVID-19 Case Property Procedure
• CommonBond Communities – Procedure for Residents Not Self-Isolating
• Champlain Housing Trust – Notification Template for Positive Property COVID-19 Case  
• The Community Builders – Letter to Residents on Maintaining Quarantine/Social Distance
  

 Sample Educational and Enrichment Packages for Residents

• Eden Housing – Sample Expanded Learning Program Enrichment Packet 1 
• Eden Housing – Sample Expanded Learning Program Enrichment Packet 2 
• Eden Housing – Sample Kinder Packet 
• Eden Housing – Sample 5th Grade Packet 

Technology Access Survey, Resident Training Guides, Device Information

• Eden Housing – Resident Technology Access Programming
• The Community Builders – Zoom Instructions Virtual Bingo
• Devices Members Have Provided to Residents:
  • GrandPad – Senior-friendly tablet with built-in wireless data connectivity
  • IN2L - Senior-friendly tablet soon piloting built-in wireless data connectivity
  • Mini PC Sticks - small media device that can be connected to a HDMI port to turn a screen monitor or TV into a smart device.

 Other Useful Resources

• Compass Working Capital – Best Practices for Remote Coaching
• SRO and PSH Guidance 
• Los Angeles Disaster Help Center
• California Resources – Online and Phone
• Pennsylvania Office of Unemployment Compensation Website (interactive guides and tutorials on accessing benefits)

Software and Tools

Note: This is a list of tools HPN members have mentioned that their organizations have found useful for continuing service deliver and property/company operations. HPN does not endorse any particular software or tool.

Video Conferencing

• Zoom (used for: tutoring, virtual coffee chats, virtual book club, health and wellness exercises, college career readiness, homework help)
• Facebook live (used for: support groups, health and wellness exercises, cooking lessons)
• Google -voice, hangouts, classroom (used for: web-based calling, video conferencing, virtual class time) 

File Sharing, Signatures, and Form Building

• box.com (used for: sharing files securely and collaborating on documents with external parties, integrates well with excel and word)
• Docusign (used for: electronic signatures from multiple parties, some have used for re-certifications)
• Wufoo (used for: building online HTML forms, used by some to obtain signed consent forms) 

Education and Youth Engagement

• Seesaw and i-Ready (used for: virtual class time/remote learning)
• Audible for Children (used for free and engaging educational stories)
• Khan Academy, Homeschool Hideout, ABC Mouse, Open Culture (used for: free or discounted youth learning resources)
• freeCodeCamp (used for: free online coding training and certificates)

 Fitness and Entertainment

• Various free resources shared by NPR
• Peloton App – Free Trial (used for fitness classes, including spin, yoga, and bootcamp)

 Other

• RingCentral (used for: coaching, case management)
• YouTube (used for: lesson planning, video messages of support and encouragement)

For a fuller list of virtual tools and other useful resources for affordable housing property organizations, visit the Stewards of Affordable Housing for the Future (SAHF) COVID-19 Resources page. If you are interested in sharing resources with SAHF to post on their COVID-19 site, please note the following request.

SAHF REQUEST: Please share any sample household assessment scripts, COVID-19 staff guidance, or tools that you would be willing to share publicly. We also welcome any other external resources that may be helpful to the field.  Please email any resources you’d like to share to [email protected].

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