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The Resolution Specialist model was developed by HPN to prevent families from losing their homes to foreclosure. These specially-trained housing counselors work directly with homeowners and loan servicers, and have access to a borrower's financial information to help them determine the most appropriate outcome for the household and property. Resolution Specialists develop Individual Program Plans after a client assessment. These plans recommend either home retention through the modification of the mortgage loan; alternative disposition of the property such as short sale or deed-in-lieu; or foreclosure.
The success of this model has led to conversations with other note holders and servicers who may be interested in using Resolution Specialists for the resolution of delinquent loans in their portfolios.
For more information, contact Joe Ferguson.